Terms of Service

1. Detailed description of goods and/or services
Impetus IT Solutions CC is a business in the Information Technology industry with multiple computer related interests and runs e-commerce sites for profit.

2. Delivery policy
Subject to availability and receipt of payment, requests for locally stocked items will be processed within 10 days and delivery confirmed by way of SMS or e-mail. Requests for internationally stocked back order items will be processed within 60 days and delivery confirmed by way of SMS or e-mail.

3. Return and Refunds policy
The provision of goods and services by Impetus IT Solutions CC is subject to availability. In cases of unavailability, Impetus IT Solutions CC will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

4. Customer Privacy policy
Impetus IT Solutions CC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for Impetus IT Solutions CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Impetus IT Solutions CC separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Impetus IT Solutions CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Impetus IT Solutions CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Impetus IT Solutions CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Impetus IT Solutions CC registration number 2002/058558/23 is based in South Africa and trading as SPENDARELLA™, a trademark of Impetus IT Solutions CC. All Rights Reserved.

13. Impetus IT Solutions CC contact details
Company Physical Address: 2239 Brooklands 2, Kosmosdal, Centurion, 0157
Email: webmaster@impetusit.co.za
Telephone: 0861235789